Oqoo legal
Oqoo is where students see which of a tutor’s results are verified and which are only the tutor’s word, and choose on facts, not promises. These terms explain how verification, booking, payment, cancellation and disputes work — and why each rule exists.
Updated:
Every fact in the “Verified by Oqoo” block was confirmed by a person on our team: the score against an official report, studies against a student card or diploma, and the tutor themselves on a call. An unverified score is shown without a check mark, and in that block it is labelled “as stated by the tutor”.
The rules for cancellations, no-shows and refunds are written down in advance, and both sides know them before booking. Disputed cases are reviewed by an Oqoo staff member, on the facts.
Students pay tutors directly and the tutor keeps the whole amount. Oqoo earns from separate services, not from your lessons.
Oqoo AI (oqoo.ai) is an online platform for exam preparation. Students find tutors, book and attend lessons, buy packages and courses, take practice tests and track their progress; tutors manage their schedule, students and materials. The platform is provided by the individual entrepreneur “oqoo” (ИП «oqoo»), Republic of Kazakhstan (“Oqoo” or “we”).
A lesson is an arrangement between a student and a tutor: the tutor provides the service in their own name and pays their own taxes on the income, and the student pays the tutor directly. Oqoo provides the platform, the rules and the tools, verifies tutors and handles disputes, but does not sell lessons in its own name and does not receive money for them.
These terms are a public offer: they are the same for everyone and can only be accepted as a whole (Articles 389, 395 and 396 of the Civil Code of the Republic of Kazakhstan). You accept them when you create an account in any of the ways Oqoo offers, and you accept the terms of a paid Oqoo service when you pay for it. The Privacy Policy and the Cookie Policy apply together with them. If you do not agree with the terms, please do not create an account.
Why this matters
We write the rules before a dispute happens, not after. When the terms are known in advance, neither the student nor the tutor has to argue from “but I was promised”.
Oqoo has four roles: student, tutor, parent and platform staff. Anyone can sign up as a student or a tutor; a parent joins by a student’s invitation; staff roles are assigned by Oqoo. The owner of a learning centre or a course can give other users roles in their team — for example administrator, methodologist, curator or assistant; these roles apply only within that centre and its courses.
Why this matters
Real names and one account per person are not a formality. Opening a second account to “reset” no-show history, reviews or results breaks the rules: otherwise none of that could be trusted. The age mark is there so that an adult takes part in decisions made for a child.
Oqoo exists so that a student can trust what they see on a tutor’s page. That is why verification is done by a person on the Oqoo team — not by an algorithm and not by the tutor. It has several steps:
Every decision on a document is written to a log: who accepted or rejected it, and when. When rejecting a document, the moderator writes the reason, and the tutor sees it.
In the “Verified by Oqoo” block on a tutor’s page, confirmed facts carry a check mark and an unverified score is labelled “as stated by the tutor”; on the catalogue card and in the profile header an unverified score is shown without a check mark. A tutor can fill in a profile and start teaching before verification.
Reports and diplomas are shown only to registered users and only as protected copies: we cover the candidate number, national ID number (IIN), date of birth, document numbers and address — automatically in PDFs, and in photos and scans with boxes the tutor places and checks when uploading. Only the tutor and the Oqoo staff who check documents see the original.
Uploading fake, someone else’s or altered documents is forbidden. If we find a forgery, we remove the verification marks, may hide the profile from the catalogue, and may delete the account once the tutor has no obligations left to students.
Why this matters
A student pays for exam prep with money and months of their life. A score that is only claimed is worth nothing — and an honest tutor, whose score is backed by a real report, has no way to stand out from someone who made theirs up. Verification protects both: the student chooses on facts, and the honest tutor gets a visible advantage for being honest — and a higher price ceiling.
The system counts lessons taught and student retention itself, from lessons on the platform. Students’ score growth comes from results the student confirmed and an Oqoo staff member checked; growth in courses comes from the course’s practice tests, whose scores are entered by students and the course team.
A student’s result counts for a tutor only if the student confirmed it — by submitting it or by agreeing to the tutor’s claim — and an Oqoo staff member checked the final score. The system calculates the growth from the starting score to the verified final score; if the starting score wasn’t measured on the platform, the tutor provides it. The tutor may show such a result on their page — with the student’s name, the exam and the scores before and after.
Only a student who has had a booking with a tutor can review them — one review per booking. A tutor cannot delete or edit reviews about themselves.
A tutor can pay to be promoted in the catalogue. Promoted cards appear in a separate row labelled “Ad”, and in the regular listing in their usual place with a “TOP” badge. Promotion does not buy a verification mark, reviews or numbers: for promoted tutors they are the same as for everyone else.
Why this matters
Reviews and numbers only work as long as they can’t be faked or bought. So a review is tied to a booking, a result to the student’s confirmation and a staff check, and a paid place in the catalogue is always marked.
Oqoo takes no commission on lessons, packages, group courses or materials: the student pays the tutor directly, and the tutor keeps the whole amount.
The tutor sets the lesson price — separately for each exam, within a range around the recommended price calculated by the platform: from −20% to +25%, or up to +35% once fully verified. The price is visible before booking.
A student can have at most one trial lesson with each tutor who offers trials. The tutor makes it free or sets a fixed price of at least 500 ₸ and no more than a regular lesson of the same length. A cancelled booking does not use up the trial, and if the tutor misses the trial lesson, the student gets it back.
All amounts are in tenge. Dollar prices, if you turn them on, are an approximate conversion.
Why this matters
The price range protects students from random numbers and leaves tutors free to turn experience and verified results into a higher price. We take no commission on lessons because the money for a lesson belongs to whoever taught it: Oqoo earns from separate services, described below.
The student picks a free time in the tutor’s schedule. The tutor accepts, declines or proposes another time within 24 hours, or before the lesson starts if that is sooner or if the time was already agreed with the tutor. If the tutor doesn’t answer in time, the booking is cancelled automatically and the money is refunded in full.
An accepted time is closed to other students: the tutor can’t sell that hour to anyone else. That is why a booking is a commitment for both sides, not a request.
Payment is made before the lesson: the student transfers it directly to the tutor using the details in their account and attaches the receipt, and the tutor confirms receiving it. Until the lesson is paid, or if the receipt is rejected, the lesson page on Oqoo is closed to the student — they see a warning in their account and get reminders 24, 12, 6 and 3 hours before the lesson, plus an email 1 hour before.
If the receipt is uploaded but the tutor hasn’t checked it yet, the lesson page is open: the student has done everything that depended on them. A tutor who rejects a receipt must give a reason; a tutor who confirms it acknowledges receiving the money.
Lessons take place by video call link — in Google Meet if the tutor has connected Google Calendar, otherwise in Jitsi. Both sides get the call link once the booking is accepted, and the “Join” button in the account appears 15 minutes before the start.
Why this matters
Paying before the lesson removes the most unpleasant conversation — “do I owe you or not” — and protects the tutor who is holding the hour for the student. Opening the lesson page once the receipt is uploaded protects the student: they won’t miss a lesson because the tutor hasn’t checked the transfer yet.
After the first lesson has taken place, a student can take a package from the tutor — several scheduled lessons with an expiry date, at a price the tutor sets (often discounted). Once the tutor accepts the package, there are 24 hours to pay; the package starts when the tutor confirms the receipt.
A paid package can’t be cancelled. The term runs from activation; we warn you 7 days before it ends. Lessons booked before the end date still take place after it.
Packages never renew automatically. Only the student can renew — at the tutor’s current price and with the tutor’s agreement; the renewal must be paid before the last lesson of the current package.
If a package expires and lessons couldn’t take place through no fault of yours, write to us: a person reviews these cases.
Why this matters
A package is an agreement about regularity: the tutor keeps hours in their schedule for the student, and the student gets a fixed time — and often a discount. That is why a paid package can’t be cancelled one-sidedly. And if lessons fall through without the student being at fault, their term and money shouldn’t quietly burn away.
You can cancel or reschedule a lesson in your account at any time before it starts. If more than 12 hours remain, cancelling is free for both sides.
Inside that window the time can no longer be offered to anyone else: a package lesson counts as used, and for a single-lesson payment the head of the platform decides on a refund, taking the circumstances into account.
A lesson can be rescheduled at most 3 times.
If the tutor cancels — or the lesson falls into the tutor’s break, whoever presses “cancel” — the cancellation always favours the student: the payment is refunded in full and a package lesson stays unused.
Why this matters
A tutor’s hour can’t be sold twice, and in the last hours before a lesson there is nobody left to offer it to. The free cancellation window protects the student — plans change — and the late-cancellation rule protects the tutor who turned others down to keep that time.
Lesson payments go directly to the tutor, so the tutor returns them — the same way they were received. The payment is refunded in full if the tutor cancels the lesson, misses it, declines the booking or doesn’t answer it in time, if the lesson falls into the tutor’s break, and if the student cancels early enough — within the free window.
If the tutor had already confirmed the receipt, both sides see the refund in their accounts: the tutor marks the money as returned, and the student confirms receiving it. The tutor gets a reminder after 2 days; if the refund isn’t confirmed within 7 days, or the student reports that the money didn’t arrive, an Oqoo staff member takes over. If the receipt was still under review, it is closed together with the lesson; if the money had already been sent, the tutor returns it, and if there is a problem, write to support.
In group courses: if the tutor disbands the group before it starts, the money is refunded in full, and after the start for the sessions not yet held; if a student leaves, the tutor refunds the sessions not yet held, pro rata.
Why this matters
We can’t return money that never passed through the platform ourselves. But we can make the refund visible: both sides look at the same record, and if it gets stuck, a person deals with it.
After a lesson the tutor records the outcome: the lesson took place, or the student didn’t show up. If nobody records an outcome within 24 hours after the lesson ends, it counts as held. The exception is when the lesson page shows that only one side was there and the other never even opened the call: then the system records a no-show for the absent side.
A “didn’t show up” mark isn’t accepted if the lesson page shows that the marked side was at the lesson. An unpaid lesson the student wasn’t let into is removed with no consequences for either side.
Why this matters
A lesson is a fact, not someone’s word. We rely on what can be checked: visits to the lesson page and presses of “Open call”. The system doesn’t simply accept a mark that contradicts the facts, and contested cases are decided by a person.
If the tutor doesn’t show up, the student can record it in their account. The tutor refunds the payment in full — as described under “Refunds” — a package lesson isn’t deducted, and if it was a trial lesson, the student gets the trial back.
Why this matters
A student who kept their evening free and waited for a lesson should get their money back in full.
If a student misses a paid lesson and didn’t warn in advance, the payment for that lesson is not refunded and a package lesson counts as used. The reason doesn’t matter — overslept, forgot, travelling, no connection: the tutor’s time was spent all the same, and that hour can no longer be sold to another student.
After the first such miss we ask the student a few questions and explain the consequences. If 2 misses without notice add up within 180 days, then for 30 days new bookings, new packages and package renewals, joining groups and courses, and waitlists are paused. Lessons already scheduled and courses you are studying in stay in place, and access to materials and messages remains.
A tutor can mark “student didn’t show up” no earlier than 10 minutes after the lesson starts — being a little late isn’t a miss. If the mark was set by mistake, write to us via the Contacts page: we’ll look into it and lift the pause.
Why this matters
This rule isn’t a fine — it’s what makes a schedule work at all. A lesson can be cancelled or rescheduled at any time before it starts, so the consequences come not from being unable to attend, but from not saying so.
A dispute about whether money was returned is reviewed by an Oqoo staff member. If you disagree with a lesson’s outcome, write via the Contacts page — a staff member will check the facts.
The staff member looks at the facts: visits to the lesson page, “Open call” presses, receipts and refund marks. They explain the decision in writing, and both sides see the explanation. A decision that returns money can only be made by the head of the platform.
If you disagree with a mark, a pause or a decision, write to [email protected] or use the Contacts page.
Why this matters
An algorithm is good where the facts are clear. Where they conflict, a person should decide — and answer for the decision in writing, to both sides.
Recordings serve two purposes: letting the student rewatch the lesson and get a summary, and giving something solid to rely on in a dispute.
From the lesson page, recording starts only if both sides agree; for a student under 18, a parent gives consent. Such a recording is sound only. It can be stopped by whoever started it; the other side sees the “Lesson is being recorded” mark and can withdraw consent in “Account settings” — then the file won’t be saved.
Lesson calls may be recorded by the Oqoo bot: it joins the call as a separate participant whose name shows that recording is on. The bot records the whole call — by default with sound and video. Such recording is based on these terms, including for students under 18 — no separate consent is requested for it, and it can’t be stopped from the account. The bot leaves the source file in the recording service’s temporary storage, where it stays until that storage is cleaned up. The bot records group course sessions if recording is turned on for the course, and a learning centre’s groups if recording is part of its Oqoo Business plan or a trial is running.
The recording file is deleted 3 days after upload; group course recordings are deleted after the course ends plus the period set for the course. While the file is kept, the lesson’s student and tutor can download it. After that, the text transcript and summary disappear from the account but we keep them with no time limit, for resolving disputes. The recording is available to the lesson’s student and tutor, members of the group course and Oqoo staff; the sound is processed by Google Gemini for the transcript and summary. A lesson summary is emailed to the student; a course session summary arrives as a notification in the account.
Recording a lesson with third-party software and sharing the recording without the other side’s consent is not allowed.
Why this matters
A summary saves students hours: instead of scribbling notes they can listen. And a transcript protects both sides in a dispute: instead of one word against another, there is a record of what actually happened. That is why the file is kept only briefly, and only lesson participants and the Oqoo team can access it.
Oqoo has AI-based tools: a study assistant for students, draft homework checks for tutors — 50 checks per tutor account — and lesson summaries. AI can make mistakes, so its answer is a hint, not a decision: the tutor sets the homework grade, and a practice test score is a training estimate, not an official exam result.
The study assistant works only with your own account: it doesn’t book, pay, change settings or message other people on your behalf. A parent or tutor sees its report only if you send it to them yourself.
The assistant gives 10 free requests; a paid subscription is not on sale yet. A request that has started uses up the limit even if it ends with an error.
Why this matters
AI speeds up routine work — going through a mistake, drafting a check, putting together a summary — but people are responsible for grades, money and decisions. That is why the assistant has no access to anything that could hurt you if it gets something wrong.
Registration, a tutor profile and a place in the catalogue are free. Oqoo’s paid services are separate; they are provided by the individual entrepreneur “oqoo” (ИП «oqoo»):
The price and term of promotion are shown before you pay.
Recordings and summaries of tutors’ one-to-one lessons and courses are free for now. For a learning centre’s groups, recording processing is part of the Oqoo Business Pro plan and the trial. If recording becomes paid in other cases too, we will tell you in advance.
If a service you paid for didn’t switch on or doesn’t work as described, write to [email protected] and we will look into it. Your rights under the consumer protection legislation of the Republic of Kazakhstan, including the right to a refund for a service that wasn’t provided, remain in full.
Why this matters
We want to earn in a way that keeps our interests aligned with yours: from separate services — promotion, the assistant, tools for centres — not from a cut of a lesson the tutor taught themselves.
Everything you upload — materials, posts, homework, files — stays yours. By uploading it, you allow Oqoo, free of charge, to store it and show it to the people you have given access to — as far as the service needs and for as long as the material is on Oqoo.
Tutors publish and sell only materials they have the rights to. A buyer gets access for personal study: forwarding or reselling materials is not allowed. Tasks and practice tests on the platform are also for personal study. Exam names are trademarks of their owners.
A course completion certificate is issued automatically when the course ends, to participants who attended at least half of the sessions held while they were enrolled. The tutor can revoke it. Each certificate has a public code anyone can use to check that it is genuine.
Why this matters
A tutor’s original material is their income, and a copy forwarded “to a friend” takes that income away. A checkable code gives a certificate its value: a school or employer can make sure it is real.
On Oqoo you may not:
If these rules are broken, we may remove verification marks, hide a tutor’s profile from the catalogue, and delete a tutor’s account once they have no obligations left to students.
You can delete your account in settings. While there are open obligations — a receipt awaiting review, a package (including one not yet accepted), an accepted upcoming lesson, or a group you teach that is open for enrolment or running — deletion isn’t available: finish them first. What happens to your data on deletion is described in the Privacy Policy.
Why this matters
These rules protect not us but other people on the platform: students from fake results, tutors from fake receipts, everyone from abuse and leaked personal data. And not being able to delete an account with open obligations stops anyone from disappearing and leaving the other side without a scheduled lesson or with an unchecked receipt.
We work to keep Oqoo running smoothly, but we can’t promise it will never fail. The tutor is responsible for the content and quality of a lesson; the student is responsible for paying and attending.
Oqoo doesn’t promise an exam result: it depends on many things, including the student’s own effort. A tutor’s verified results show what their past students achieved, but don’t guarantee the same for every next student.
Nothing in these terms limits the rights you have under the laws of the Republic of Kazakhstan, including consumer protection legislation. If any provision of these terms conflicts with them, the law applies and the other provisions stay in force.
These terms are governed by the law of the Republic of Kazakhstan. We first try to resolve any dispute through support — write to [email protected]. If we can’t reach an agreement, the dispute is resolved in court in the manner established by the legislation of the Republic of Kazakhstan.
Why this matters
We are honest about the limits of our responsibility, because a promise of a “guaranteed score” is exactly what we want to protect students from on this platform.
A new version of these terms is published on this page with its update date. Some sections describe features that can be switched on or off (for example, lesson recording by the bot) and change with them. We announce new rules for cancellations, no-shows and package extensions in advance, with the date they take effect, and apply them to lessons starting from that date. If you don’t agree with a new version, you can stop using Oqoo and delete your account once your current obligations are closed.
Questions about these terms: [email protected] or the Contacts page. Partnerships: [email protected].
Why this matters
A rule you only learn about after the fact isn’t a rule — it’s a trap.
Write to [email protected]: we will explain any clause in plain words and help if something went wrong.
